🔒 Your Privacy Matters
At CitySpot, we take your privacy seriously. This policy explains what information we collect, how we use it, who we share it with, and your rights. We will never sell your personal information to third parties. You have control over your data and can request deletion at any time.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Profile Information: City, profile photo, preferences
- Payment Information: Credit card details (stored securely by our payment processor)
- Delivery Addresses: Street address, apartment, delivery instructions
- Business Information: Business name, address, hours, menu, photos
- Content: Reviews, posts, comments, photos you upload
- Communications: Messages sent through the Platform, support inquiries
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, features used, search queries, time spent
- Location Data: GPS coordinates (with permission) for delivery and local results
- Cookies: Small files stored on your device to improve functionality
1.3 Information from Third Parties
- Social Media: If you connect social accounts, we receive basic profile information
- Background Checks: For drivers and service providers, verification data from third parties
- Analytics: Aggregate usage data from analytics providers
2. How We Use Your Information
We use your information to:
2.1 Provide Services
- Create and manage your account
- Process delivery orders and payments
- Connect you with service providers
- Show relevant local businesses and events
- Enable communication between users, businesses, and drivers
2.2 Improve the Platform
- Analyze usage patterns to enhance features
- Personalize content and recommendations
- Conduct research and analytics
- Test new features and products
2.3 Communicate with You
- Send order confirmations and delivery updates
- Respond to support requests
- Send promotional emails (with your consent)
- Notify you of important changes or updates
2.4 Safety and Security
- Verify identity and prevent fraud
- Enforce our Terms of Service
- Protect against spam and abuse
- Comply with legal obligations
3. How We Share Your Information
3.1 With Your Consent
We share information when you explicitly agree, such as when placing a delivery order (shared with restaurant and driver) or requesting services (shared with providers).
3.2 Service Providers
We work with third-party companies that help operate the Platform:
- Payment Processors: Stripe for secure payment processing
- Cloud Hosting: Servers that store platform data
- Email Services: For sending notifications and updates
- Analytics: To understand usage and improve services
- Background Checks: For driver and provider verification
These partners are contractually obligated to protect your information.
3.3 Business Transfers
If CitySpot is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
3.4 Legal Requirements
We may disclose information if required by law, court order, or to protect the rights, property, or safety of CitySpot, our users, or others.
3.5 Public Information
Reviews, ratings, and posts you make are public and visible to all users. Business listings are public.
4. Your Privacy Rights
4.1 Access and Portability
You have the right to access your personal information and request a copy in a portable format.
4.2 Correction and Update
You can update your account information anytime in your account settings.
4.3 Deletion
You can request deletion of your account and personal information. Some information may be retained for legal or business purposes.
4.4 Marketing Opt-Out
You can opt out of promotional emails by clicking "unsubscribe" in any marketing email or updating your notification preferences.
4.5 Cookie Preferences
You can control cookies through your browser settings. Note that disabling cookies may limit Platform functionality.
California Privacy Rights (CCPA)
California residents have additional rights including the right to know what information we collect, the right to delete information, and the right to opt-out of sale of personal information. We do not sell personal information.
5. Data Security
We implement security measures to protect your information:
- Encryption: All data transmitted is encrypted using SSL/TLS
- Secure Storage: Passwords are hashed and encrypted
- Access Controls: Limited employee access to personal data
- Regular Audits: Security practices reviewed regularly
- Monitoring: Systems monitored for suspicious activity
While we strive to protect your information, no method is 100% secure. Use strong passwords and protect your account credentials.
6. Data Retention
We retain your information as long as your account is active or as needed to provide services. After account deletion:
- Most personal information is deleted within 30 days
- Some data may be retained for legal, tax, or business purposes (e.g., transaction records)
- Public content (reviews) may remain but will be anonymized
- Backup systems may retain data for up to 90 days
7. Children's Privacy
CitySpot is not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
8. International Users
CitySpot operates primarily in the United States. If you access the Platform from outside the U.S., your information may be transferred to and processed in the U.S., which may have different privacy laws than your country.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Review their privacy policies before providing any information.
10. Cookies and Tracking Technologies
10.1 Types of Cookies We Use
- Essential Cookies: Required for Platform functionality (login, cart)
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and choices
- Advertising Cookies: Show relevant ads (with consent)
10.2 Managing Cookies
Most browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect Platform functionality.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy with a new "Last Updated" date
- Sending an email to your registered email address
- Displaying a notice on the Platform
Your continued use after changes indicates acceptance of the updated policy.
12. Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights:
By using CitySpot, you acknowledge that you have read, understood, and agree to this Privacy Policy.