Get in Touch

Frequently Asked Questions

Quick answers to common questions

How quickly will I get a response?

We aim to respond to all inquiries within 24 hours, usually much faster. Urgent issues like delivery problems or payment issues are prioritized and typically resolved within a few hours.

What are your support hours?

Our support team is available Monday through Sunday, 8AM to 10PM EST. Email and contact form submissions are accepted 24/7 and will be addressed during business hours.

Can I get help with an active delivery?

For immediate delivery issues, please call us at 910-636-2264. For less urgent matters, you can email us or use the contact form, and we'll respond promptly.

How do I report a problem with my order?

Go to your Orders page, select the order in question, and use the "Report Issue" button. You can also contact us directly with your order number, and we'll resolve it quickly.